Season 01, Episode 02
This episode joins the Mandarin Oriental Hyde Park Hotel in the midst of their busy wedding season. The hotel hosts over 70 weddings a year in their historic ballroom and this film features the flamboyant nuptials of Samantha and Rike from China. The concierge team welcome a new member to their team. Unlike many of the staff at the hotel, new boy Paul is a born and bred Londoner. Under the tutelage of veteran concierge Francois-Xavier, he must learn fast what it takes to be at the top of the five star game. We see Francois-Xavier in action sourcing a watch worth over a quarter of a million pounds for one of his wealthy guests. The hotel also caters for some VIP celebrity guests, including Quincy Jones and Morgan Freeman.